How to be an effective rental property manager: Tips and best practices

Rental property management is a dynamic field that requires a blend of skills, knowledge, and strategic planning. Whether you’re a landlord looking to manage your properties or a professional property manager overseeing multiple portfolios, understanding the essentials of rental property management is crucial for success.

What is rental property management?

Rental property management involves overseeing and handling all aspects related to leasing, maintaining, and managing rental properties. This includes everything from finding tenants, collecting rent, and handling maintenance requests to ensuring compliance with local laws and regulations. The primary goal is to maintain the property’s value while ensuring tenant satisfaction and maximising profitability.

Skills and qualities of an effective rental property manager

To excel in rental property management, certain skills and qualities are indispensable:

  • Strong communication skills: effective communication with tenants, property owners, and service providers is vital. Clear and transparent communication helps build trust and resolve conflicts swiftly.
  • Organisational abilities: managing multiple properties or tenants requires strong organisational skills to keep track of leases, maintenance schedules, and financial records.
  • Problem-solving skills: property managers must be adept at resolving issues that arise, from maintenance emergencies to tenant disputes.
  • Knowledge of local laws: Understanding landlord-tenant laws and regulations is essential to avoid legal pitfalls and ensure compliance.
  • Customer service orientation: focusing on tenant satisfaction can lead to longer leases and positive word-of-mouth, ultimately benefiting the property owner.
  • Financial acumen: a good property manager must be capable of budgeting, forecasting, and managing financial aspects to ensure profitability.

Steps to managing rental properties successfully

Effective rental property management requires a systematic approach. Here are vital steps to ensure success:

  • Tenant screening: finding reliable tenants is crucial. Conduct thorough background checks, verify income, and check references to minimise the risk of problematic tenants.
  • Lease agreements: draft clear and comprehensive lease agreements that cover all aspects of tenancy, including rent terms, maintenance responsibilities, and rules.
  • Regular maintenance: proactive maintenance helps prevent costly repairs and keeps tenants satisfied. Schedule regular inspections and respond promptly to repair requests.
  • Rent collection and financial management: implement a consistent rent collection process and manage the property’s finances efficiently, including budgeting for repairs and setting aside reserves.
  • Tenant relations: maintain open lines of communication with tenants. Address their concerns promptly and fairly to foster a positive landlord-tenant relationship.
  • Legal compliance: stay updated on local laws and regulations to ensure all aspects of property management comply with legal requirements.
  • Marketing and advertising: keep your property occupied by effectively marketing it to potential tenants. Utilise online platforms, social media, and property rental agencies to reach a broader audience.

Who can manage my rental property? Landlord vs. property management company

As a landlord, you may wonder whether to manage your property yourself or hire a property management company. Both options have their advantages:

  • Self-management: if you have the time, expertise, and are managing a small number of properties, self-management can be cost-effective. However, it requires a significant time commitment and a solid understanding of property management.
  • Property management company: hiring a property management company can benefit landlords who lack the time, expertise, or desire to manage their properties. Professional property managers bring experience, resources, and a network of service providers, ensuring that your property is well-maintained and profitable.

How ExplorIT can help property managers effectively manage client portfolios and community schemes

ExplorIT offers comprehensive solutions for property managers and landlords looking to streamline their operations and enhance their management capabilities. With tools designed to simplify everything from tenant management to financial tracking, ExplorIT helps property managers:

  • Centralise management: manage all aspects of property management from a single platform, reducing complexity and saving time.
  • Automate routine tasks: automate rent collection, maintenance scheduling, and tenant communication to minimise manual work and reduce errors.
  • Enhance communication: use integrated communication tools to keep tenants informed and satisfied, improving tenant retention.
  • Optimise financial management: track income, expenses, and budgets with ease, ensuring that your properties remain profitable.
  • Compliance and reporting: stay compliant with local regulations and generate detailed reports for property owners or investors.

ExplorIT empowers property managers and landlords to handle more extensive portfolios with ease, maintain high standards of service, and ultimately, achieve better financial outcomes for their clients.

Whether managing a single property or an entire portfolio, understanding the best practices and knowing when to seek professional help can make a significant difference. With ExplorIT’s property management software, property managers and landlords can elevate their operations, ensuring both tenant satisfaction and property profitability.

Contact ExploreIT today to find out more!

GET IN TOUCH

012 332 2550 | 083 620 8172 | support@explorit.co.za
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Maintenance

The Property Maintenance Ticket System is the answer for Property Practitioners to keep track of maintenance issues through smart devices and applications.

Key performances include, but are not limited to the following:

  • Interfaced with our Property Management Software
  • User-friendly
  • Ticket-based guaranteed Customer Service
  • Ticket origination from telephone call
  • Ticket origination from email
  • Easy management of outstanding tickets.
  • Follow up with maintenance processes.

Rentals

Our Rental Management System is our flagship product. This system is specialized for Rental Management.

Key performances (but is not limited to):

  • Optimised for bulk processing – ultimate time saving
  • Property, Owner, and Tenant detailed record keeping
  • Contract instruction management
  • Flexible fully integrated bookkeeping, tailored to your Business Operating Procedures
  • Bank statement and Debit Order integration
  • Significant saving on banking fees
  • Owner and Tenant integrated interaction: Optional online access and communication management
  • Comprehensive Reporting System with automatic Exception Detection
  • TPN integration – automatic upload of Tenant Payment Data
  • Automated reminding of Escalation and Contract Renewals
  • FICA, Inspections, Quote Acceptance, Complaints, Contracts, Notices and scheduled maintenance – all online
  • One-glance summary of key Rental Management aspects
  • Comprehensive management of Rental Agent Commission
  • Bulk Email, SMS and Credit Control fees
  • Management of Owners/Landlords with large portfolios
  • Brandable

Sales Bookkeeping

The Property Sales Bookkeeping System is purpose-made for all Estate Agencies interested in accurate Sales Bookkeeping. 

Key performancess (but is not limited to):

  • Sales Process Management – from Sale and Registration through to Payment of Commission
  • Internal, External and Rental Commission Management
  • Template documentation and Emailing
  • Assisted Bank Statement allocation
  • Powerful reporting – from Commission Statements to Trial Balance
  • Fully customisable for varying business rules

CRM

The Customer Relationship Management System is key in insuring quality customer service for Estate Agencies. 

Key performances (but is not limited to):

  • Ticket-based guaranteed Customer Service
  • Ticket origination from telephone call
  • Ticket origination from email
  • Centralised Email Management – Email Client
  • System Workflows
  • Sales Leads
  • Rental Leads
  • Inspection
  • Maintenance
  • Create your Own Workflows
  • Calendar Management and Reminders

Listings

The Property Listing Management System is the answer for Property Practitioners to list Properties for sale. 

Key performances (but is not limited to):

  • List Properties Once – automatically propagate to all your Property Portals
  • Unlimited Listings and Photos
  • Automatic Client-side photo resizing greatly simplify photo uploading
  • Unlimited User and Agent management and access
  • Listing Brochure emailing to interested clients
  • Property Alerts
  • Listing Stocklist

Inspections

The Property Inspection Management System is the answer for Property Practitioners to conduct Property Inspections by mobile application.

Key performances (but are not limited to) the following:

  • Interfaced with our Property Management Software
  • On- and offline inspections done on any smart device,
  • IOS and Android friendly
  • User-friendly 
  • Automatic Comparisons
  • Quick and easy photo uploads
  • Short, comprehensive, professional, and complete report
  • Photo enlargement option on reports
  • Automatically generated Maintenance report.
  • Digital signatures

Community Schemes

Our Property Management System is our solution for Property Management, building on the success of our RMS. 

Key performances (but is not limited to):

  • Optimised for bulk processing – ultimate time saving
  • Business Unit (Body Corporate, HOA, Commercial Building), Property, Owner and Tenant detailed record keeping
  • Business Unit Integration – share one Trust Account among all your different Business Units
  • Flexible fully integrated bookkeeping, tailored to your Business Operating Procedures
  • Bank statement and Debit Order integration
  • Trustee, Owner and Tenant integrated interaction: Optional online access and communication management
  • Comprehensive Reporting System with automatic Exception Detection
  • TPN integration – automatic upload of Owner Payment Data
  • FICA, Inspections, Quote Acceptance, Complaints, Contracts, Notices and scheduled maintenance – all online
  • Detailed Maintenance management.
  • Management of Budgets, Proxies, Meetings, Communication (Emails/SMS) and staff
  • Dedicated meter reading import module
  • Bulk Email, SMS, Interest and Credit Control fees
  • Brandable